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From Present Operations to Future Excellence
We specialize in crafting customized contact center solutions that are as unique as your business. Our expertise spans from bespoke development of agent desktops to intricate, tailored reporting systems.
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Custom Integration and Application
Assessments
Strategic Road Mapping
Technology Implementation
Ongoing Support and Optimization
White Label Staffing
Fractional Admin
Unlock the Potential of Your Call Center
We begin by conducting thorough contact center assessments and executing strategic upgrades to enhance efficiency and performance. By engaging directly with stakeholders, we delve deep into your current challenges and aspirations, ensuring our solutions are not only innovative but perfectly aligned with your business objectives. Our commitment is to transform your contact center into a powerhouse of productivity and customer satisfaction.
Stakeholder Engagement
We work closely with your team to identify pain points and opportunities for improvement.
Tailored Solutions
Every solution is custom-designed to fit your specific operational needs and future goals.
Expert Development
Specialized in cutting-edge development; on-premises or in the cloud.
Strategic Insight
Comprehensive assessments to understand and improve your contact center’s current state and future potential.
Proven Delivery
Track record of successfully implementing robust solutions that enhance customer interaction and operational efficiency.
Technical Expertise Across the Industry’s Leading Platforms
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Improving Contact Center Efficiency with Real-Time Queue Monitoring and Automation in AWS
Discover how using Amazon Connect in conjunction with AWS tools can transform contact center operations. Real-time queue monitoring and automation reduce manual workloads, improve resource allocation, and enhance scalability, empowering supervisors to deliver better customer experiences with data-driven efficiency.
Cisco UCCE Outbound Dialer IVR Campaign Log Walkthrough
I wanted to document this specifically as I feel it’s the most complex flow you will see within UCCE. Before you go through this you will absolutely want to get familiar with the documentation as there are a lot of moving pieces. The diagram below comes straight from said documentation and should help you visualize what you see the logs doing.
AWS CLI with SSL and Multiple AWS Instances
I’m ramping up to start a new Amazon Connect project and similar to what I did in the past I wanted to capture as many useful tidbits as I run into in the hopes that they will both help me remember things and help others doing similar things. In this blog we’re going to talk about setting up the AWS CLI when you have multiple AWS instances and are using SSO.
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